New customer service department

The new customer service department was created to optimize the organization for customer service and improve the quality of service. When channeling all incoming calls and written customer requests, the questions will be promptly processed and the responses sent in a timely manner. Forwarding a customer’s call/question to another department only in an exceptional case.

Capabilities of the customer service department:

  • The solution of operational issues (eg registration of auto-visit, changes in auto-visit, questions on processing vehicles at the site, if necessary, navigation of the client on the territory of the terminal).
  • Ability to receive incoming calls at once by several operators, which reduces the client's waiting time;
  • The option “Call me back”, which allows the client not to wait in the general waiting queue.